FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. The handheld device must be unused, in original packaging, and in new condition (including all accessories). Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are the handheld devices new or refurbished?
All products sold at Handheldix are brand new, sealed in original packaging, and come with full manufacturer warranty.
6. Do your devices support popular game stores?
Yes. Most of our handheld devices support Steam, Epic Games, Nintendo, and other major platforms depending on the model. Compatibility details are listed on each product page.
7. How long is the battery life?
Battery life varies by model and usage (typically 4–12 hours). Exact battery performance is clearly stated on each product page.
8. Are the devices suitable for both kids and adults?
Yes. We offer handheld devices suitable for all ages, from family-friendly options to high-performance models for serious gamers.
9. Do the handhelds come with a charger?
Yes. All devices include the original charger and necessary cables unless otherwise stated.
10. Are the screens high quality?
Yes. Our devices feature sharp IPS or OLED displays with excellent color accuracy and smooth refresh rates for an immersive gaming experience.
11. Do you ship internationally?
Currently, we only ship within the United States.
12. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
13. What if my device arrives damaged or defective?
Please contact us within 48 hours with clear photos. We will quickly arrange a replacement or full refund.
14. Do the devices come with a warranty?
Yes. All handheld devices come with a manufacturer warranty (usually 12 months). Warranty details are listed on each product page.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.